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Education and training

About Knowledge Services

Knowledge Services is part of the Digital Directorate within NES.

Knowledge Services is a team within the digital directorate of NHS Education for Scotland (NES). The team developed and contines to maintain The Knowledge Network.

Our Mission

The NES Knowledge Services provides access to knowledge and promotes competence in its use to help to improve Scotland’s health and healthcare.

Our values

Everything we do and plan is based on the following seven principles:

  • Embedding knowledge in the skills, practice and culture of health and healthcare
  • Empowering individuals and communities in maximising health and wellbeing
  • Equity of access and support, and proactively addressing inequalities
  • Working in partnership
  • Quality assurance of all resources and services
  • Applying and promoting standards for sharing of knowledge
  • Continuously improving and reviewing our services.

Skills to find, share and use knowledge 

NES Knowledge Services team and the library and knowledge services staff in the boards support staff to improve their information, digital and health literacy skills to help them to find, share and use knowledge to inform their practice. The Knowledge into Action Support Centre provides online guidance and tools to help staff to find, share and use knowledge. The Knowledge Network Help and Training pages help staff use the website and access the resources.

Health literacy is about people having enough knowledge, understanding, skills and confidence to use health information, to be active partners in their care, and to navigate the health and social care systems. Health Literacy Place provides information about how you can support communication and understanding. The tools provided in The Health Literacy Place are intended to help health and social care practitioners avoid jargon, give clear and understandable directions, and ensure understanding.

NES Knowledge Services facilitates the Knowledge into Action Network of librarians and other people with a knowledge brokering role. This involves supporting the development of the knowledge broker role as an intrinsic part of the existing roles of staff in health, social services and partner sectors. This covers the skills, behaviours and values involved in finding and sharing information in partnership with patients.

Knowledge management strategies

Over the years Knowledge Services Group worked with partners to implement a number of strategies 'From Knowing to Doing' (2006-2009), 'Enabling Partnerships: Sharing Knowledge for the Mutual NHS' (2010-2012) and 'Getting Knowledge into Action for Healthcare Quality: Report of strategic review and recommendations' (2012) and the related publication 'Knowledge into Practice: a strategy and action plan for embedding knowledge into practice in Scotland's Social Services' (2012-2015).

To read about the outcome of the implementation plan, see the report Knowledge Into Action in Scotland's Health and Social Services (2016).

For further information contact