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9. Patient Feedback

NHS staff should recognise how hard it can be for people with communication support needs to give feedback.  The NHS should routinely involve people with communication support needs in the audit and feedback on service delivery.

Now watch the three video clips that show how to involve people with communication support needs in giving feedback on your services:

Video 9. Patient Feedback

Grant, Greg and Robert share their experiences.


So you need to think...

How would a patient with communication support needs give me feedback about my service?

Do I routinely include people with communication support needs in service audits?


The following are a selection of web resources that can support your practice in making communication even better:

Downloadable making a complaint leaflets [link]
Overcoming barriers to hear from the seldom heard [link]

Please give us your feedback on Making Communication Even Better:

We would be grateful if you could give us any feedback you have on the Making Communication Even Better web resource by completing this short questionnaire [link].