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8. Physical Environment

NHS staff should think about the patient experience in terms of the physical environment.

Staff should consider noise and light levels and their impact on communication.

Staff should ensure that patients with communication need have comparable privacy to other patients.

Now watch the three video clips that show the impact of the physical environment on communication:

Video 8. Physical Environment

Grant, Clifford and Bob share their experiences.


So you need to think...

Does the physical environment support the communication of my patients?

Does this person need any special considerations to make sure their privacy is respected?

Please give us your feedback on Making Communication Even Better:

We would be grateful if you could give us any feedback you have on the Making Communication Even Better web resource by completing this short questionnaire [link].