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7. Patient at the Centre

NHS staff should communicate to the patient directly.  If a communication supporter is required, the staff should listen to their interpretation of the person with communication support needs but still make sure that person with communication support needs is at the centre of the conversation.

Now watch the two video clips:

Video 7: Patient at the Centre

 Ross, John and Grieg share their experiences.

 

So you need to think...

Have I focused on communicating with the person with communication support needs?

Have I focused too much on their family or carer?

Have I made sure the communication supporter has maintained their supporter role and ensured that the two of us have fully included the person with communication support needs?

Please give us your feedback on Making Communication Even Better:

We would be grateful if you could give us any feedback you have on the Making Communication Even Better web resource by completing this short questionnaire [link].