This website places cookies on your device to help us improve our service to you. To find out more, see our Privacy and Cookies statement.

Skip to page content


Reflection is a key step in developing and learning about the way you communicate and relate to people.

In the following podcast a practitioner is talking to a senior colleague about a conversation she has had with patient recently diagnosed with multiple sclerosis.  The colleague is offering some feedback and the practitioner is encouraged to reflect on the conversation.

Reflection Podcast

You can download the audio file here.


What did the reviewer do or say to offer feedback in a helpful and supportive way? What could he have done differently?


How did he encourage the practitioner to reflect on her practice? What else could he have done that might have helped?


What did the practitioner say or do to deepen her reflection on the conversation?

Reflective Tool

Using a reflective tool can help to you to deepen your reflection and to clarify your thinking.  They can help you to formalise, plan and record your learning so you can use your reflections to evidence continuing professional development or to demonstrate achievement. The following template is adapted from Gibbs model (1988, 1998) but you might prefer to use other models that you are familiar with.  More information about this model is available at