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Patient Feedback

Feedback from patients, families and carers can be an important and useful mechanism for supporting improvements in how you communicate.  It can help to:

  • improve how you engage with and respond to patients, families and carers
  • let you to know that your relationships with patients and others are recognised and valued
  • understand more about how patients want you to communicate with them;
  • monitor the quality of communication with patients over time;
  • raise awareness of efforts to continually improve;
  • assess patient reactions to changes recently made or being planned.

There are many tried and tested ways to gather patient, family and carer feedback in general and these can easily be adapted to include or to focus specifically on the quality of communication.  You can find some examples of these and further information in the Developing Others section of this resource.