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Did you know that the most common way for practitioners to learn their communication and relationship skills is by modeling what their supervisor or senior colleagues do?

'I think inevitably a lot of healthcare professionals learn some of this from senior staff or more experienced staff and so sometimes I think it happens by chanceā€¦as opposed to being a planned and supported process' - Senior NHS Professional

Learning about communication and relationship skills by observing and modelling the behaviours, attitudes and approaches of managers, colleagues and peers can happen as a formal planned process or through informal influencing and observation in daily interactions.

The effectiveness of this kind of learning depends on both the quality of the modelled interaction and the supports and structures in place to facilitate learning during and following the modelling.