Staff working in Support Service roles provide a wide variety of services ranging from Domestic Services to Estates Management
All support staff are needed to support the delivery of
first-class healthcare. Together, they make up one of the largest
staff groups within NHSScotland, with approximately 19,500
staff. This section of the website is dedicated to issues
related to the learning and development of staff working in all
these particular areas.
NES is committed to support the development of learning opportunities for all staff in NHSScotland and is funding the Administrative, Clerical and Support Services (ACS) Programme to establish a framework of support for educational development for administrative and support services staff. To date the programme has funded a range of publications and produced a number of workstreams including:-
• Testing Facilities Management Skills Maps NHS Boards have been invited to bid for funding to support a small number of project sites to test the NES Facilities Management Skills Maps. The skills maps have the potential to support a range of activities including workforce planning and role or service redesign. The closing date for submissions is 8th June 2012. Follow the links below for further information including an invitation letter to Boards, guidance notes and application form or contact Elaine Pacitti
• Career Pathways for Support Services staff NES is working with partners in NHS Boards and NHS NSS Health Facilities Scotland (HFS) to develop career pathways.
• Support Services Portal NES is also
working with these partners to develop a new portal which will link
to a 'family' of web based resources for Support Services staff
including the VQ
Finder, the Admin Centre and
Support Workers Toolkit. Useful consultations with the
service were held in early 2012, feedback from these will be used
in the development of the portal.
• Workbooks for Facilities Staff NES supported Health Facilities Scotland to develop a suite of workbooks to help staff in NHSScotland Facilities Services demonstrate that they have the essential knowledge and skills needed to help deliver safe, effective and person-centred healthcare. More information is available following this link
• SVQ3 in Facilities Management NES, working in partnership with NHS Boards and HFS, is funding a trial programme for the delivery of the new SVQ3 in Facilities Management. A cohort of 20 staff from NHSS Boards started the programme in June. With significant numbers of staff at AfC Bands 4-6 expected to retire over the next 2-3 years, this new qualification may support existing staff to move into available higher level posts.
• Modern Apprenticeships in NHSScotland NES is working with SDS and other partners to support the uptake of MAs in NHSS. A report and guide have been produced and further work is underway. More information will be available in 2012.
If you have any questions or would like to know more about the work NES is doing as part of the ACS Programme, please contact the ACS Programme Team at ACS.Project@nes.scot.nhs.uk