Support services
Staff working in Support Service roles provide a wide variety of services ranging from Domestic Services to Estates Management
All support staff are needed to support the delivery of
first-class healthcare. Together, they make up one of the largest
staff groups within NHSScotland, with approximately 19, 500
staff. This section of the website is dedicated to issues
related to the learning and development of staff working in all
these particular areas.
NES is committed to support the development of learning
opportunities for all staff in NHSS and is funding the
Administrative, Clerical and Support Services (ACS) Programme to
establish a framework of support for educational development for
administrative and support services staff. To date the programme
has funded a range of publications and produced a number of
workstreams including:-
• Career Pathways for Support Services
staff NES is working with partners in NHS
Boards and NHS NSS Health Facilities
Scotland (HFS) to develop career pathways. More details
will be available in 2012.
• Support Services Portal NES is
also working with these partners to develop a new portal which will
link to a 'family' of web based resources for Support Services
staff including the VQ
Finder, the Admin Centre and
the Healthcare
Support Workers Toolkit. Consultations with the service
are being held in early 2012 - for more information including a
booking form please click
here
• Workbooks for Facilities Staff
NES supported Health Facilities Scotland to develop a suite of
workbooks to help staff in NHSScotland Facilities Services
demonstrate that they have the essential knowledge and skills
needed to help deliver safe, effective and person-centred
healthcare. More information is available following this link
• SVQ3 in Facilities Management NES,
working in partnership with NHS Boards and HFS, is funding a trial
programme for the delivery of the new SVQ3 in Facilities
Management. A cohort of 20 staff from SNHS Boards started the
programme in June. With significant numbers of staff at AfC
Bands 4-6 expected to retire over the next 2-3 years, this new
qualification may support existing staff to move into available
higher level posts.
• Modern Apprenticeships in NHSScotland
NES is working with SDS and other partners to support the
uptake of MAs in NHSS. A report and
guide have been
produced and further work is underway. More information will
be available in 2012.
If you have any questions or would like to know more about the work
NES is doing as part of the ACS Programme, please contact the ACS
Programme Team at ACS.Project@nes.scot.nhs.uk
