With around 30,000 staff across NHSScotland, Administrative Services makes up one of the largest staff groups in the health service. These services cover a wide range of different occupations and professions, from those focused on delivering services directly to or for patients, to those needed to support all of the business functions of such a large organisation.
This section of the NES website is dedicated to issues related to the learning and development of staff working in all these particular areas.
NES is committed to support the development of learning
opportunities for all staff in NHSS and is funding the
Administrative, Clerical and Support Services (ACS) Programme to
establish a framework of support for educational development for
administrative and support services staff. To date the programme
has funded a range of publications and produced a number of
The Admin Centre http://www.theadmincentre.nes.scot.nhs.uk/ This web resource provides a one-stop shop of resources for NHSScotland administrators. The website is divided into 3 main sections:
- Working in NHS Administration provides
access to resources to help with day-to-day work and to highlight
how the work administrators do supports the national goals of
- Learning in NHS Administration provides
information and resources to help guide development for
administrative staff in NHSScotland.
- Careers in NHS Administration provides guidance on career planning and helps individuals consider career options in NHS Administration.
The Admin Skills Map: Core
Skills for Administrators in NHSScotland. NES has
worked with colleagues in a number of NHS Health Boards to develop
The Admin Core Skills Map. The map describes the skills which all
administrative staff working at Bands 2 to 5 need, regardless of
where they are working. By looking at how these skills are used at
different levels, the project aims to help employers and
• the transferable skills which administrators have, helping to identify greater opportunities for career development and supporting mobility across different areas of the service;
• how effective skills development can be supported.
The Admin Skills Map is currently available in two formats:
- the full map provides an overview of the skills required at each level, along with background information about the map itself.
- 'Band profiles' which provides more detailed information about the skills profiles at each band (2-5).
The Admin Core Skills Map has been tested in a
series of demonstrator projects across NHSScotland and findings
from these projects are provided in a series of case
studies. The six case studies are also available
1 NHS Borders: Development Programme for Personal Assistants
2 NHS Dumfries & Galloway: SVQs for Administrative Staff
3 NHS Lanarkshire: Using Coaching Skills to Develop IT Skills
4 NHS National Waiting Times Centre: Skills Development Programme for Administrative Staff
5 NHS Wstern Isles: Redesigning Patient Services
6 NHS Western Isles: Using the Administrative Skills Map to Support PDP/R Discussions
The Administrator's Guide to the
Quality Strategy & Quality Improvement is
designed to help administrators throughout NHSScotland recognise
how Government policy relates to their work and how their work can
contribute to the improvement of services. Electronic copies of the
guide can be downloaded here.
A number of case studies have been developed to illustrate how administrative staff can improve local services.
QI Hub resources. A series of resources are being developed to support staff to learn more about Quality Improvement. A self development tool is available to see how much staff already know about quality improvement, work out their your learning gaps are and discover new learning opportunities and eLearning modules are available to begin their journey in quality improvement.
Modern Apprenticeships (MAs) in NHSScotland: NES is working with Skills Development Scotland (SDS) and other partners to support the uptake of MAs in NHSS. A report and guide have been produced and further work is underway. More information will be available in 2012.
ACCESS Newsletter: The ACCESS Newsletter provides information about the wide range of projects supported by the ACS Programme and other learning opportunities relevant to administrative and support services staff. Electronic copies of the latest edition can be downloaded here. To request hard copies, contact firstname.lastname@example.org
If you have any questions or would like to know more about the work NES is doing as part of the ACS Programme, please contact the ACS Programme Team at email@example.com